Question 1

How does pricing work?

Accepted Answer

Two options that work together. (1) Monthly subscription plans (Plus $25, Pro $50, One Edge $100) — each comes with a 7-day free trial, includes a monthly credit allowance, and renews automatically until you cancel. (2) One-time top-ups for any single credit type (text, image, voice, video, or cloud storage) — pick the category, slide to the amount you need, and pay once. Top-up credits never expire — they sit in your balance until you actually use them. You can mix both: top-ups stack on top of subscription credits. A 3% processing fee is included in every checkout total.

Question 2

How do credits work?

Accepted Answer

Every generation deducts credits based on type and complexity — text is cheap (1–5 credits per prompt), images cost 5–15 credits each, voice runs about 10 credits per run, and video is the most expensive (a 1-minute documentary is roughly 4 credits). Full pricing is on the Pricing page. Your balance is visible across every AI Engine. Subscription credits refill on the 1st of your billing cycle; top-up credits never expire and stay in your balance until used.

Question 3

What's the 7-day free trial?

Accepted Answer

Pick any paid plan (Plus, Pro, or One Edge) and you get full access for 7 days. Cancel before day 7 from your account page and you won't be charged. After day 7 your card is billed for the first month and then monthly until you cancel.

Question 4

Can I cancel anytime?

Accepted Answer

Yes. Open Account → Subscription and click Cancel. You keep access until the end of the period you already paid for. Top-ups aren't subscriptions, so there's nothing to cancel — and the credits stay in your account until you use them.

Question 5

Is there a free plan?

Accepted Answer

Yes. The Free plan gives you 300 text, 50 image, and 40 voice credits every month plus 200 MB of cloud storage — no card required (a daily safety cap of 40 image and 40 voice generations keeps the free tier sustainable). It's enough to try every AI Engine end-to-end before deciding on a paid plan or a top-up.

Question 6

Which AI models power AIR?

Accepted Answer

AIR is multi-model — we route every task to the best engine for the job. Text, scripts, chat and images run on Google's Gemini family (including the latest Flash and Pro models). Voiceovers and text-to-speech are powered by ElevenLabs. Talking-avatar videos are generated with HeyGen. We add and upgrade models over time, and higher-tier plans (Pro, One Edge) unlock faster, sharper models with priority queueing.

Question 7

What happens to unused credits?

Accepted Answer

Subscriptions are billed monthly: your card is charged every month and the credit allowance resets every billing cycle, so any unused subscription credits don't roll over. Top-ups work the opposite way — they're a one-time charge, never re-bill, and the credits stay in your balance with no expiry date until you actually use them.

Question 8

Do you offer refunds?

Accepted Answer

Charged subscription periods are non-refundable, but you can cancel any time to stop future billing. The 7-day free trial means you can try every paid plan risk-free. See our Refund Policy for details.

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